Service Technician

Provenance Recruitment and Staffing is currently seeking a Service Technician for a growing company specializing in battery products and technical support. This is a hands-on position involving battery diagnostics and repair, light mechanical assembly, customer technical support, and shipping assistance.

Job Summary:

The Service Technician will diagnose and repair warranty-return batteries, assemble battery components and accessories, assist customers with technical and warranty questions, and support general warehouse and shipping operations. The ideal candidate is mechanically inclined, comfortable using hand and power tools, able to learn technical processes, and willing to assist wherever needed in a team-oriented environment.

Key Responsibilities:

• Diagnose issues with warranty-return batteries using testing equipment and Bluetooth diagnostic applications
  • Record battery testing and diagnostic information accurately in computer systems
  • Communicate repair and warranty updates as needed
  • Disconnect and replace Battery Management Systems (BMS), circuit boards, leads, and connectors
  • Replace battery lids or cases and properly reseal repaired batteries
  • Retest repaired batteries to verify proper operation
  • Help maintain inventory of battery repair parts and supplies
  • Assemble battery terminal adapters using drills, taps, threaded studs, nuts, and other components
  • Perform light fabrication tasks including drilling, tapping, tightening, and spray painting components
  • Assist customers by answering technical questions and troubleshooting product issues
  • Guide customers through warranty processes when needed
  • Assist with unloading containers, loading UPS trucks, and other shipping and warehouse duties
  • Assist with general facility upkeep and cleaning as part of the team

Requirements:

• Mechanical aptitude and willingness to learn battery diagnostics and repair
  • Comfortable using common hand and power tools, including drills, screwdrivers, taps, and similar equipment
  • Basic computer skills with the ability to enter and maintain accurate testing information
  • Strong communication and customer service skills
  • Ability to troubleshoot problems and follow technical procedures
  • Ability to safely lift boxes weighing up to approximately 50 lbs.
  • Forklift experience is helpful but not required
  • Dependable, detail-oriented, and able to work effectively as part of a team

Work Location: In person
Job Type: Full-time
Schedule: Not specified
Pay: Based on experience and qualifications